Preface

Quantum Fabric has multiple features that can be used - Identity, Integration, Orchestration, Sync, and Engagement Services. These features can be accessed through a common, centralized console. For successful authentication with users, and to access the centralized features of Quantum Fabric, Temenos recommends that you install the following Quantum Fabric features on premises:

  • Quantum Fabric Identity and Console
  • Quantum Fabric Integration
  • Quantum Fabric Engagement Services

Quantum Fabric Engagement Services provides generic notification service that allows you to send push notifications, email, SMS and passes to mobile devices running on different platforms (for example, iPhone, Android, Windows, and Web).

Enterprises can use Quantum Fabric Engagement Services to send notifications to applications. In general, push notifications are alert notifications. They are sent only to those applications, which are subscribed to Quantum Fabric Engagement Services. The subscribed applications may have different set of audiences. Using Quantum Fabric Engagement Services, a user can also define the message target. For example, a banking enterprise uses Quantum Fabric Engagement Services to send promotional offer as notifications to its Retail Banking application. In this case, end-users who have installed the retail banking applications (and also subscribed to retail banking application) on their mobile device receive the promotional offer in the form of a push notification.

Quantum Fabric Engagement Services also has an additional feature of enhancing the messaging channel. This is through the capability to send campaign messages and event messages as push notifications. For more details on campaigns and events, refer the Introduction section.

Purpose

This document describes how to add and manage applications, events, campaigns, segments, and generate reports, and send message notifications (push, email, SMS, and pass) to users.

Intended Audience

This document is intended for helping end-users of Quantum Fabric Engagement Services, campaign managers who create campaign and associate push message, SMS or emails and Apple passes with campaigns, and administrators to use Quantum Fabric Engagement Services in a better way.

  • Users (employees) who have installed apps on their devices and subscribed to Quantum Fabric Engagement Services to receive message notifications.
  • Campaign managers who will be using Quantum Fabric Engagement Services to create campaigns.
  • IT Administrators who can manage admin related activities for Quantum Fabric Engagement Services such as, installing, adding users, creating users and groups, and assigning permissions.

  • Application developers who integrate Quantum Fabric Engagement Services to the multi-channel mobile platform, Quantum IDE, work on APIs, and modify APIs.

    NOTE: For more details on APIs, see APIs for Quantum Fabric Engagement Services

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