The primary purpose of the Device Details page is to display complete information of a device and manage the device through various actions available.
The Device Details Page includes the following screen elements:
Note: For iOS, even after the SIM card is removed from a device, the Home Carrier field and the Current Carrier field in the Device Details page under Overview tab display the existing carrier details.
The Device Details Page content is divided into the following sections.
Device details page displays the following tabs:
By default Overview tab is set to active. This tab displays the various attributes of the device. You can update the ownership details only.
Ownership: Displays details of ownership of the device. Options are Corporate, Employee, and Shared.
MDM Policy: Displays details of MDM policy applied on the device.
MAC Address: Displays the MAC address of the network adapter.
Manufacturer: Displays details of the manufacturer of the device.
Device Model: Displays device model details.
Total Physical Memory: Displays details of total physical memory of the device.
Username: Displays username of the device user.
DomainRole: Displays details of domain role of the device.
Current time Zone: Displays the local time zone details of the device.
HDD Manufacturer: Displays details of the HDD manufacturer.
HDD Availability: Displays details of HDD availability.
Processor Architecture: Displays details of processor architecture.
Family: Displays details of the processor family.
Number of Logical Processors: Displays details of logical processors available on the device.
Bluetooth enabled: Displays details on whether bluetooth is enabled.
Wi-Fi enabled: Displays details on whether Wi-Fi is enabled.
Sync to personal OneDrive: Displays details on whether the device is synched with personal OneDrive account.
Sync Over Metered Network: Displays details about whether the device can sync over metered network.
Workfolders Autoprovisioning on Device: Displays whether the device has auto-provisioning for work folders.
Smart Screen: Displays details about smart screen if the device has a smart screen.
Firewall Status: Displays details on the status of the firewall.
Auto Update Status: Displays details on auto update settings.
Anti Virus Status: Displays details on anti virus available on the device.
Anti Virus Signature Status: Displays details on the status of anti virus signature.
Battery Availability: Displays details on battery availability.
Battery Status: Displays details on status of the battery.
Chemistry(Composition): Displays details of the chemical composition of the battery.
Design Capacity: Displays details about the design capacity of the battery.
Full Charge Capacity: Displays details on the full charge capacity of the battery.
Estimated Charge Remaining: Displays details of the remaining charge on the battery.
Estimated Run Time: Displays details on how long the battery can run.
Power Management Supported: Displays details of power management if power management is supported.
Power Management Capabilities: Displays details of power management capabilities.
Time to Full Charge: Displays the time needed to fully charge of the battery.
Expected Battery life: Displays details on the expected battery life of the device.
Max Recharge Time: Displays details on the maximum amount of time needed to recharge the battery of the device.
This option is used to send a message to a device user. The administrator can send a message to a Device User for various reasons, for example,
To compose a message, follow these steps:
To automate the work-flow process, you create message templates under Device Settings > Message Templates section. You can access these messages in Compose Message window through Compose from Template dropdown list.
The Personalized Attributes are predefined and system displays the related details as per the selected attributes. For example, if you select Device OS, Device Name, and the Device Model No from the dropdown list. The respective details are picked up from the device and appended in the sent message.
The message appears in the message window
The Personalized Attributes are predefined and system displays the related details as per the selected attributes. For example, if you select Device OS, Device Name, and the Device Model No from the dropdown list. The respective details are picked up from the device and appended in the sent message.
The message appears in the message window.
The Locate Tab displays the location details. You may wish to know the location of a device under several situations. For example,
You can view the most recently polled location of the device both in terms of coordinates as well as the address as indicated by the used maps service.
You can also view the last 5 locations of the device as per the location samples collected.The system displays the following location information about the device:
You can zoom in and zoom out as required.
Important: If location is turned off on device, then portal does not display the map with last five locations.
Note: If you are using a free Google Maps license, when the limit is reached you will see an error - 'Geo coder failed due to:OVER_QUERY_LIMIT'. In such cases it is recommended to move to a business license.
The App Monitor displays the installed apps on a device. It does not display default apps that are installed with OS.
There are types of Apps
The App Monitor list view for iOS has the following details:
Note: In the App Monitor tab for iOS, Publisher has been replaced with Bundle Identifier.
You can search a desired app through search filters based on all grid columns. You can apply a single or a combination of search filters to define the search criteria and get the refined outcome.
The App Monitor list view for Android SAFE devices has the following details:
To search for an app, follow these steps:
You can perform the following activities from Device List page.
You search for devices through search filters based on all grid columns. You can apply a single or a combination of search filters to define the search criteria and get the refined outcome. To search a device, follow these steps:
Remove App Data is only applicable to Enterprise Apps that are wrapped-signed and pushed through EMM and not for side-loaded apps. This action is performed to remove all the data from the apps. This action is performed by an enterprise store to retain the apps but remove the app data to retain safety.
To remove the data from the apps, follow these steps:
The Device Details page appears.
The System displays the warning message (Remove App Data) asking the user, if really wishes to remove all the corporate data from the device.
Note: For Windows Phone 8.x devices, the remove app data policy will not work if the app is in use. The policy command will apply when the app is closed and relaunched.
Note: If this is applied for non-supervised devices, the command will not execute.
Copyright © 2018 Kony, Inc. All rights reserved. |