Appendix - Frequently Asked Questions (FAQs)

• Issue

  Republish of app with modifications in storage services fails.
  The following are a few of the scenarios that cause republish fail of an app:

  • If you change a field nullable to FALSE after there is some data with null values in that field, republish fails.

    

  • If you change the primary key of a field, which has duplicate values to TRUE and republish, republish fails.

    

  • If you change unique to true when already there is data in that field with duplicate values, republish fails.

    

  • If you change datatypes (for example: String to Boolean, Number to Date) and there is some data in that field, republish fails.

    

  • If you reduce the size of a string column if the table already has data that exceeds the changed value and republishing, republish fails.

    

  • If you have more than one field that has auto-generated property set to TRUE in an object (MySQL InnoDB engine limitation).

  Workaround:

  1. Export the app.
     For more details, refer to Exporting and Importing an Application.
  2. Check the version for script.
  3. Import the modified app into the app.

     Important: While importing an app to an existing app, if the app names are same, the system overrides the existing data with new data in the imported .zip file. The app name will not be changed.

  4. Publish the app.

 

• Issue

  While launching Kony Fabric apps from Internet Explorer 8 and Internet Explorer 9, the init fails to load the apps.

  Workaround:

  Enable domain settings to access the identity service in your Kony Fabric account.
  For more details to enable CORS, refer to API Management > Identity > SERVICE CONFIGURATION > Identity Service Cross Domain Security (CORS).

 

• Issue

  Kony Fabric Console is unable to explore MySQL stored procedures from integration service for WebLogic with MSSQL,Oracle as consoleDB. Because WebLogic loads 5.1.22 mysql jar by default. (This jar is older version).

  Workaround:

  You can resolve this issue by any of the following two ways:

  • Update the mysql jar in WebLogic itself. For more details, refer to https://docs.oracle.com/middleware/1212/wls/JDBCA/third_party_drivers.htm#JDBCA233

                     Or

  • Configure the new mysql jar path in the required war files. This workaround it recommended by Kony.

  To configure mysql (com.mysql.jdbc) jar path in WebLogic.xml, follow these steps:

  1. Open the WebLogic.xml file. For example, WEB-INF->INF->Weblogic.xml.
  2. Add the following property in the four war files (mfconsole.war, middleware.war, admin.war, and services.war) located in Weblogic.xml.

     <package-name>com.mysql.jdbc.*</package-name>

 

• Issue

  When auth and Visualizer are in different nodes and they are not in time sync, auth gives 401 response for request_token call but does not give any valid reason for the failure.

  Workaround:

  Check if the Visualizer host time is set correctly.

 

• Issue

  Connection Issues While Creating a Salesforce Service Using Kony Fabric When you create a Salesforce service by providing a wrong client ID, the system throws the following exception:

   Error retrieving the Salesforce metadata: 
  {"error_description":"invalid client credentials","error":"invalid_client"};
  

  Workaround: Refer to Creating Connected Application.

 

• Issue

  When you create a Salesforce service by providing a wrong secret key, the system throws the following exception:

   Error retrieving the Salesforce metadata:
  {"error_description":"client identifier invalid","error":"invalid_client_id"};
  
  

  Workaround: Refer to Creating Connected Application.

   

• Issue

  When you create a Salesforce service by providing a wrong password with suffix, the system throws the following exception:

   Error retrieving the Salesforce metadata: 
  {"error_description":"authentication failure - Invalid Password","error":"invalid_grant"};
  
  

  Workaround: Refer to Configuring Salesforce Account.

   

• Issue

  When you create a Salesforce service by providing a wrong password without suffix, the system throws the following exception:

   Error retrieving the Salesforce metadata: 
  {"error_description":"authentication failure - Failed: API security token required","error":"invalid_grant"};
  

  Workaround: Refer to Configuring Salesforce Account.

   

• Issue

  When you log into Salesforce by providing a wrong UserName, the system throws the following exception:

   Error retrieving the Salesforce metadata: 
  {"error_description":"expired access/refresh token","error":"invalid_grant"};
  

  Workaround: Refer to Configuring Salesforce Account.

Issues Publishing an Application Using Kony Fabric Console

• Issue

  When you try to publish more than one apps at a time, the system throws the following error:
  

   406 - indicates parallel application deployment is in-progress

  Workaround: You must wait until an app in the row is published successfully, and then re-publish the next app.

 

• Issue

  While publishing, an app goes to the InProgress state, and the status for the app changes into   Failed only after 20 minutes. The user is not allowed to perform the publish operation on this app during those 20 minutes.

  
  

  An app publish status can go to the InProgress state based on factors such as, a browser refresh, a request timeout, and network issues.

  The InProgress/Failed issue is specific to publishing behavior.

 

• Issue

  When another deployment is in progress for the server, the system throws the following error:

   409 -Failed to Publish Integration and Orchestration Services.

  

  Workaround: You must wait until an app in the queue is published successfully, and then re-publish the app.

 

• Issue
  

  - If the size of your application is more than the variable size of the server database, an error occurs while publishing. Ensure the variable  max_allowed_packet_size  is set to a higher value than the application size.
  
  - While saving a jar file, the system throws the error message: Size of jar file is too large.

  - While saving a client binary file, the system throws the error message: Size of Client Binary is too large.
  

  Workaround:
  
  Increase the network packet size value for DB server. For example, to set max_allowed_packet for MYSQL, refer to http://docs.oracle.com/cd/E19509-01/820-6323/gicxk/index.html
  
  For example, if your application size is 1024 kilobytes (1MB), and you try to publish a 2048 kilobyte (2 MB) application from Kony Visualizer, an error appears while publishing. Increase the size of the server database to a value more than 2048 kilobytes (2 MB) for publishing the application.

 

• Issue

  An app is created with the same name as an integration service or orchestration service. When these services are published from Kony Fabric Console and the app is published from Kony Visualizer, the app will override these services or these services will override the app.

  Workaround

  While creating an integration service or orchestration service in Kony Fabric Console and an app in Kony Visualizer, use different names for integration and orchestration services, and app names.

  For example, you can name an integration service as SampleIntegrationService, an orchestration service as SampleOrchestrationService, and Kony Visualizer app name as MySampleAppName.

 

• Issue

  Uploading huge Jars/binary files/wsdl files fails with "Size of the <..> file is too large"

  • BLOB content is sent over the wire from Kony Fabric to MySQL Serve in hexadecimal encoding. Hence the size of the MySQL query doubles. There is a limit to the packet size of the MySQL query. Hence adjusting the packet size to accommodate the whole binary would solve the problem.
  • Redo log writes for large, externally stored BLOB fields could overwrite the most recent checkpoint. The 5.6.20 patch limits the size of redo log BLOB writes to 10% of the redo log file size. The 5.7.5 patch addresses the bug without imposing a limitation. For MySQL 5.5, the bug remains a known limitation. As a result of the redo log BLOB write limit introduced for MySQL 5.6, innodb_log_file_size should be set to a value greater than 10 times the largest BLOB data size found in the rows of your tables plus the length of other variable length fields (VARCHAR, VARBINARY, and TEXT type fields). Failing to do so could result in “Row size too large” errors. No action is required if your innodb_log_file_size setting is already sufficiently large or your tables contain no BLOB data.

    Related Links: https://dev.mysql.com/doc/refman/5.5/en/packet-too-large.html http://stackoverflow.com/questions/25246074/row-size-too-large-8126-exception-on-adding-appcenter-application

  Workaround

  Change the following MySQL Server variables:

  • Change the  max_allowed_packet to double the size of the binary with maximum size you want to support.
  • Change the  innodb_log_file_size to a value greater than 10 times the largest BLOB data size found in the rows of your tables plus the length of other variable length fields.

 

• Issue

  When you try to test an operation with preprocessor or postprocessor that has a logic to call another service, the Test operation fails during design time. This is a known issue.

  Workaround

  Publish the app and call the service from the device. After republishing the app, the app successfully works with preprocessor or postprocessor that has a logic to call another service.

 

• Issue

  When you create an integration for  WSDL, the service fails with NoClassDefFoundError.

  Workaround

  While creating a SOAP service by uploading  WSDL, ensure that all the referenced  WSDLs  and   XSDs  have path to URLs and not to any local file system.

 

• Issue

  If EMM is installed on Tomcat and Apache Server, and Kony Fabric installed on WebSphere 8.5.5.5 or 8.5.5.6, and when you attempt to add EMM in the Environments tab in Kony Fabric Console, the system throws the error into accounts.log and will display following stack-trace. This happens because some older versions of some of the IBM libraries were not able to handle Diffie Hellman with 2048 bit key.

   javax.net.ssl.SSLException 
  
  java.lang.ArrayIndexOutOfBoundsException: Array index out of range: 64

  Workaround

  To fix the issue, update to the newer versions of ibmjsseprovider2.jar and ibmjceprovider.jar.

  For more details, refer to IBM updates to these libraries as noted in the Problem Conclusion section at http://www-01.ibm.com/support/docview.wss?uid=swg1IV74069

 

• Issue

  Unable to read metadata from an integration service (for example, SOAP) that is protected by an SSL certificate.

  Workaround

  When you configure an integration service that is protected by an SSL, enable the integration service by importing the SSL into your cacerts in your Kony Fabric install location.

  To import an SSL certificate of an integration service, follow these steps:

  1. Download the required SSL certificate.
  2. Import the SSL certificate into your cacerts of your Kony Fabric install location.

     For example:
     keytool -import -alias somealias -file <cert-file> -keystore C:\KonyFabric\jre\lib\security\cacerts

 

• Issue

  If your Kony Fabric is installed on the WebLogic Server, when a user builds an app in IDE and tries to publish the app, the system fails to deploy the app.

  Workaround

  Enable the Archived real path Enabled property in the WebLogic Console.

  To enable Archived real path Enabled, follow these steps:

  1. Log in to WebLogic Console.
  2. In the Home page, click the mydomain link.

     

     The Settings for mydomain details appear.

     

  3. In the Settings for mydomain section click the Configuration tab, and then click the Web Applications tab.
  4. In the Web Applications section, select the Archived Real Path Enabled check box.
  5. Click Save to save the configuration.
  6. Restart the WebLogic Server.
  7. Republish the app.

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